Shipping policy

*Please note that import taxes may apply to orders outside the UK. See our general guide to our most common customer locations below:

UK - We are VAT registered in the UK. If after ordering, you would like to request a VAT invoice, please contact us

EU - For EU member states, your local VAT will be charged at checkout on our website, which we then pay to UPS on your behalf (DDP). This means no additional UPS fees and results in a smoother/faster delivery. EU businesses please note, you will be unable to reclaim the VAT, so if you are a business please contact us to order a different way if required.

USA - From September 2025, all US imports are now subject to import taxes, duty and fees. This will be charged by the courier ahead of your delivery (they contact you by email) and is the responsibility of you, the importing customer. Note, for US customers our Etsy store is priced with duties included and may be smoother/faster, but slightly more costly than our website.

For other international locations, import taxes, duties and fees may apply (typically charged by the courier before delivery). You are welcome to contact us first for guidance.

 

We do not offer a guarantee on the delivery time of any of our items. If your order is needed for a particular date, then please contact us to discuss whether or not the delivery is likely to be made by that date and we will try to help.

It is the responsibility of the purchaser to make sure that all delivery details entered on our website are correct. Any orders that we ship which require a delivery, may be left with a neighbouring address to the delivery address - If you do not wish for us to do this, then you can add a comment to your order during checkout on our website, or you can leave a sign on the door or mailbox of the delivery address to inform any carrier.

We usually send our deliveries in the UK via either Royal Mail 48 hour (usually 2 working days), DPD, or UPS, depending on your chosen delivery method and the size and value of the order. Some deliveries may require a signature on delivery. We are not responsible for any delays in postage, as we can not help what happens once our items are in the hands of the delivery companies. Any items which are unclaimed/uncollected, after a missed delivery and a card has been left must be collected within the advised time from your local depot or they may be returned back to us by the delivery company - If this happens, we will contact you to arrange another delivery. If a second delivery is required through no fault of ours, such as item not collected, then the customer will be required to pay for another delivery attempt.

 

International Deliveries (Any country other than the UK)

For our standard international delivery, it usually takes no longer than 7-10 days for your order to arrive, but please allow up to 14 days before contacting us to chase a delivery. All of our items are sent out via signed for methods with a tracking number (usually UPS internationally)- This means that they will usually require a signature on delivery. We are not responsible for any delays in postage, as we can not help what happens once our items are in the hands of the delivery companies. Please note that you may be required to pay import tax on your items - You, the customer is liable for any import tax, so please check your country's tax costs before ordering (see our guide above and on our FAQ page for common countries). Any items which are unclaimed/uncollected, after a missed delivery and a card has been left must be collected within the advised time from your local depot or they may be returned back to us by the delivery company- If this happens, we will contact you to arrange another delivery. If a second delivery is required through no fault of ours, such as item not collected, then the customer will be required to pay for another delivery attempt. International delivery times are not guaranteed.